[vc_row][vc_column][vc_column_text]Introduction
The following privacy notice outlines how Knotweed Specialists UK Limited collects, uses, protects, and transfers your personal data.
The data protection officer/data owner for the organisation is Sam Richards. You can contact the data protection officer/data owner by sending an email to enquires@knotweed-specialists.com or writing to us at Unit 2 Wynford Industrial Park, Belbins, Romsey, Hampshire, SO51 0PW.
Personal data collected
The personal data that we collect is:
- Name
- Home address
- Email Address
- Phone number
- Property information
Purpose and Legal Basis for Processing Your Data
Knotweed Specialists UK Limited take your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your express consent, which you are free to withdraw at any time.
We need to obtain and process your personal data to provide you with our products, services, and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.
Who is processing my data?
Knotweed Specialists UK Limited are the data controller and processes your personal information for the purposes laid out in this privacy notice. Our software system acts as a data processor on behalf of the business and have access to personal information only in cases that customer support or troubleshooting is required by Knotweed Specialists UK Limited. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Your personal data is processed to:
- Collect specific personal data (name, address, email, contact number) that is required to enter a contract to sell a product or service.
- Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change appointments.
- Ensure a safe service and provide industry standard advice.
- Select relevant offers, promotions, and information for you.
- Estimate the number of customers we have.
- Hold personal data that is required by law or to respond to legal process.
- Hold for insurance purposes.
- Store customer records.
Your rights as the individual
If your personal data is held by Knotweed Specialists UK Limited, you hold rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all our direct marketing or by contacting the Data Officer, Sam Richards.
You also have the right:
- To be informed of how your personal data will be used before it is collected.
- To access your personal and to information on how your information is used after it has been gathered.
- To have personal data corrected if it is incomplete, inaccurate, or out-of-date.
- To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
- To restrict processing, to block processing of your personal data.
- To data portability, having your data moved, copied, or transferred from Knotweed Specialists UK Limited to another organisation in an easily readable format.
- To object to direct marketing from us.
Process of collection
Your personal data is collected when you provide it to us through our software, our website, over the phone, in Knotweed Specialists UK Limited, by email, social media, in writing or any other means by which you provide it to us. Information is stored using our software platform as well as some level of paper record keeping.
Data Sharing
Your personal data is shared only with our software system representatives in cases that customer support and troubleshooting is required for the business. Knotweed Specialists UK Limited does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
Use of Data Processors
Data processors are third parties who provide some elements of our business services for us. Where we use a third-party, we have strict agreements in place governing the processing of your personal data, on which no action can be taken without instruction from us. The third parties with whom we work will never share or disclose your personal information and will always hold it securely.
Knotweed Specialists UK Limited use software provided by Google to manage the business for appointment scheduling, CRM, and marketing.
How Long Do We Keep Your Data?
Knotweed Specialists UK Limited retains your personal data for as long as necessary to provide you with our services as our customer. Knotweed Specialists UK Limited are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information includes:
- Where there is a legal basis, obligation, or legitimate interest to continuing processing your personal information.
- Where processing is necessary for the establishment, exercise, or defence of legal claims.
Transfers of Personal Information
When your personal data is processed through our software, all of it is held within the EU. Your information is processed by the software and stored in the cloud. During this process, your data is encrypted in transit and at rest.
Consequences of not providing your personal information to Knotweed Specialists UK Limited
If you want to purchase a product or service from Knotweed Specialists UK Limited, certain personal information is required to enter a contract with you. Knotweed Specialists UK Limited will not be able to enter a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and or treatments in these instances.
Safeguarding your Personal Data
Appropriate measures are taken to protect your personal data from access from unauthorised persons or inappropriate access, internal or external. Your connection to our software system uses a HTTP Secure communication protocol and TLS security. This means all information passed to our software system is encrypted during data input and transfer to the cloud. Any paper files recording your personal data are held in a locked filing cabinet or safe which can only be accessed by authorised personnel in the business.
Complaints
In the occurrence that you want to make a complaint about how your personal data was gathered, how it is being processed by Knotweed Specialists UK Limited (or third parties used by Knotweed Specialists UK Limited) or you are not satisfied about how a complaint has been handled, you retain the right to lodge a complaint directly with the supervisory authority and Knotweed Specialists UK Limited and the Data Protection Officer.
Data Protection Commissioner
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
+44 (0) 303 123 1113
Sam Richards (Data Protection Officer)
Knotweed Specialists UK Limited
enquiries@knotweed-specialists.com[/vc_column_text][/vc_column][/vc_row]
